Welcome to the Exess Connectivity Ltd Website Privacy Policy. This Privacy Policy is relevant to this website only. The Exess Connectivity Customer Privacy Policy details are embedded in your Exess site.
EXESS WEBSITE PRIVACY POLICY
This Privacy Policy to ensure that we (Exess Connectivity Ltd) handle personal information in accordance with the Privacy Act 2020.
This policy covers the information we collect about you when you interact with our website. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on this website https://www.exess.co.nz. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
PERSONAL INFORMATION
When you use our contact form, as part of the submission process, we collect the personal information you choose to give us including your name, email address, organisation and the message you submit. When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We only collect the personal information you choose to give us.
We collect information about you from:
SOCIAL NETWORKING SERVICES
We use Instagram to communicate with the public about our work. When you communicate with us using Instagram, the social networking service may collect your personal information for its own purposes.
This service may track when links to the Exess Connectivity Ltd website are clicked. If you are logged into those services while using our site, their tracking will be associated with your profile with them.
Meta have their own privacy statements which are independent of ours. They do not have any access to the personal information we hold on our systems.
STORAGE, RETENTION & SECURITY
Contact Form Submissions via our website are stored internally. No third parties are given access to this information.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed including meeting the requirements prescribed by the New Zealand Government for the secure handling, storage and disposal of any protectively marked or security classified information.
We take reasonable steps to ensure that our website meets industry privacy and security requirements.
WHAT WE DO WITH PERSONAL INFORMATION
We will only use the personal information you provide to us for the purposes of delivering the services you have requested or carrying out our lawful functions. We may use your personal information to:
If you choose not to share your contact details, we will be unable to respond to your contact request. Further, if you haven’t provided correct and up to date information to us, we may not be able to properly provide our services to you.
THIRD-PARTY SERVICES
The Exess Connectivity Ltd website is maintained in-house and is not accessed by any third party. Third-party website plugins used by us will only collect, use and disclose cookie information to the extent necessary to allow them to perform the services required on this website. Please see our Cookies Policy for further information.
We may share personal information if required by law (for example to assist with the investigation of a criminal offence), to prevent or lessen a serious threat to the health and safety of a person or the public, for statistical purposes where you will not be identified, or for any other lawful purpose under the Act. If our staff are threatened or abused, we may refer this to the Police.
LINKS
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
CONSENT
The Act gives you rights to request access to and correction of the personal information we hold about you. You can take steps to control the ways we use your information (such as opting out of receiving emails). You can also complain to us at any time if you think we have misused your personal information.
You have the right to request a copy of the personal information we hold about you (whether we have collected from you directly or from a third party). You also have the right to ask us to correct your information if you think it is wrong. We will process your request as soon as possible, and no later than 20 working days after we receive it.
We will be as open as we can with you, but please note that your right to request personal information may be limited if it breaches another person’s right to privacy or is subject to an overriding national security legislation.
We may occasionally need to withhold personal information under sections 27-29 of the Privacy Act, for example where the information requested is legally privileged. However, we will only ever withhold information where necessary.
You may request a correction of personal information that you consider is inaccurate. Where the correction requested is not able to be made or we dispute the accuracy of the correction, we will make a note on your personal information.
We do not pass on your information to other organisations for their own communications and marketing purposes.
If after you contact us via our website contact form you change your mind, you may withdraw your consent for us to contact you via the information you have provided, at any time by emailing us on query@exess.co.nz
PRIVACY BREACHES
All Exess Connectivity Limited staff receive relevant information privacy training to minimise the risk of a privacy breach.
Personal information is only used for the purposes Exess Connectivity Limited has declared it will be used for. If it is disclosed outside of the purpose, any potential impact on individuals affected is assessed once the incident is discovered. If the impact is likely to cause serious harm our Privacy Officer is notified, so an internal investigation can be carried out and action plan implemented.
If a breach of privacy occurs that is likely to cause affected individuals’ serious harm (guidance on this is available through the Privacy Commissioner’s Notify Us tool on their website), the Privacy Officer will notify the Privacy Commissioner and any affected individuals unless an exemption under the Act applies.
MAKING A COMPLAINT
We want to know if you have concerns about our privacy practices, whether these relate to the way we collect or share information about you or our decision on your access request. This allows us to try and put things right for you and helps us to identify and fix any problems with our systems or processes.
In the first instance, let us know about your concerns and we will try our best to resolve it. This could include escalating your concerns to a senior staff member to ensure we have made the right decision and fully considered your concerns.
If we cannot resolve your concerns, then you have the right to complain to the Privacy Commissioner about our actions. In the first instance, please email or write to us at the following address, marking it for the attention of the Privacy Officer.
Privacy Officer
Exess Connectivity Ltd
PO Box 11162
Palm Beach
Tauranga 3151
Email: query@exess.co.nz
